We will offer a refund or exchange on an unworn, undamaged item within 14 days of dispatch. The date your items were dispatched by us will be detailed in the documentation that arrives with your order.

If you return an item that the company agrees is faulty, we will include with your refund the postage that you were charged when purchasing the item, and the postage you paid when returning the item to us by registered post. The item must be returned to us within 14 days, if you are returning it later than this please ring 01327 878312 to discuss the perceived fault and the procedure to follow.

If you are returning an item because it is unsuitable, we will only refund the cost of the returned item, and you will be liable for the postage costs incurred in returning the item to us. Refunds will be made to the card used to purchase the items.

All refunds and exchanges must be made through our website, goods may not be returned to our store on Sheaf Street Daventry. Refunds cannot be made by our store under any circumstances. If in exceptional circumstances you need to apply to exchange an item at our store, this can only be arranged by prior approval. Please send an email to enquiries@muumuu.co.uk, quoting your order no. date of purchase, details of the item including size, colour and product code and the date you wish to exchange it.

Returns Procedure

If you wish to return any items to us, complete the 'Returns Form' which will be sent to you with your order.

Wrap your item/s securely to avoid damage in transit (please note Daventry Outfitters Ltd is unable to accept an item for refund if it has been damaged in transit).

Include your 'Returns Form' within your return package. Send your package to Website Returns, 30 Sheaf Street, Daventry, Northants, NN11 4AG.

We recommend you send it recorded or Special Delivery (please note we will not be able to refund items you were returning but which were lost in the post)